Send an enquiry
Tell us what you need and where you are. We will pass your enquiry to a pest-control professional. Please include only details you are happy for them to see, because they will receive everything you type.
Who your message goes to
Everything you send through the form on this page goes into one place. If you ask for help with bed bugs, we pass your enquiry to a pest-control professional, who may contact you using the details you gave. If you report a correction, the editors read it. The privacy page explains what the form collects and how it is handled.
Reports we can act on cover three things:
- Corrections to a guide, a borough page or a blog post.
- Source suggestions, such as a newer NHS, GOV.UK or council page.
- Council updates, for example a changed web address or a service that has closed.
What this site cannot do
We do not inspect homes, take bookings or carry out treatment ourselves, and we cannot give advice about your own home, because we have not seen it. A professional who receives your enquiry makes their own assessment and their own quote.
Please do not send photos of bites or insects and expect a diagnosis. However, the NHS bed bug page explains what bites look like and when to speak to a pharmacist or GP. We cannot promise a reply time.
If you need help with bed bugs
Start with the people who can act. Your council may run a pest control service, and some councils also help renters in poor conditions. Our London areas directory links to the guide for each borough.
If you think you have bed bugs tonight, read the urgent bed bug help guide. It covers what to do first and what to avoid. Therefore you can make a calm plan before you ask anyone to visit.
What to include
A clear message helps whoever reads it. For an enquiry, say where you found the signs, such as a mattress seam or a sofa, and whether you rent. For a correction, please include:
- The page address, for example the full link from your browser.
- What is wrong, quoted or described as exactly as you can.
- The source that shows the right answer, with a link if possible.
Please leave out card numbers, passwords and health details, because we do not need them.
What happens after you write
If you asked for help, your enquiry goes to a pest-control professional. For a correction, we open the source you give us, compare it with our text and fix the page if the source supports your point. We then update the “last changed” date so readers can see the change. If it does not, we may write back to ask for more detail.
More about us
Read the about page to see who runs the site and how we keep it independent. Our sources and editorial standard page explains how we choose and check every fact.
Sources and further checks
Open each source before you act, because council services, prices, tenancy rules and product labels can change. We list the pages this guide relied on when it was last checked.